Job Description
200 Ballardvale St, Wilmington, Massachusetts, 01887, USA
Description
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.
The Associate Onboarding Specialist is responsible for ensuring a seamless and exceptional onboarding experience for new members within our platform. This position requires exceptional communication skills and the ability to adapt correspondence to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals.
Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership
Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
Identify and resolve members needs to achieve the ultimate customer experience.
Ability to guide our members through registering for their Member Portal access.
Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
Document all communication and upload appropriate documents to our internal database.
Create and maintain clear and concise documentation of member conversations within the internal database.
Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.
Requirements
3+ years of experience in a customer service role, preferably in a call center environment.
Strong people skills
Ability to build relationships with internal and external stakeholders
Skilled in educating members on the benefits of their membership
Excellent written and verbal communication skills
Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly
Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented
Exceptional time management skills
Well versed with healthcare and medical terminology
Aptitude for problem-solving
Sound business judgment
Exceptional computer skills (Microsoft Office Suite)
Ability to work independently and as a member of a team
The estimated salary range for this position is $22.00 to $26.00 per hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BB1
#LI-REMOTE
In addition to our benefits package, employees have the opportunity to get involved with engagement, diversity, and philanthropic initiatives from their first day working with us to help us achieve our goal of Limitless Inclusion for All. As Ametros Citizens, we work together to foster an environment of limitless inclusion and belonging that encourages, supports, and celebrates the diverse voices and backgrounds of our people, while energizing the passion and innovations to revolutionize our industry.
Ametros is an Equal Opportunity Employer
Apply Now
Description
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.
The Associate Onboarding Specialist is responsible for ensuring a seamless and exceptional onboarding experience for new members within our platform. This position requires exceptional communication skills and the ability to adapt correspondence to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals.
Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership
Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
Identify and resolve members needs to achieve the ultimate customer experience.
Ability to guide our members through registering for their Member Portal access.
Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
Document all communication and upload appropriate documents to our internal database.
Create and maintain clear and concise documentation of member conversations within the internal database.
Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.
Requirements
3+ years of experience in a customer service role, preferably in a call center environment.
Strong people skills
Ability to build relationships with internal and external stakeholders
Skilled in educating members on the benefits of their membership
Excellent written and verbal communication skills
Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly
Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented
Exceptional time management skills
Well versed with healthcare and medical terminology
Aptitude for problem-solving
Sound business judgment
Exceptional computer skills (Microsoft Office Suite)
Ability to work independently and as a member of a team
The estimated salary range for this position is $22.00 to $26.00 per hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BB1
#LI-REMOTE
In addition to our benefits package, employees have the opportunity to get involved with engagement, diversity, and philanthropic initiatives from their first day working with us to help us achieve our goal of Limitless Inclusion for All. As Ametros Citizens, we work together to foster an environment of limitless inclusion and belonging that encourages, supports, and celebrates the diverse voices and backgrounds of our people, while energizing the passion and innovations to revolutionize our industry.
Ametros is an Equal Opportunity Employer